Failure of feedback and lack payment (Ignored)

I had severe hail damage 16th November 2015. I lodged my claim the 17th November with Standard bank bond insurance.<br> I got quotes for everything except for the quotes that were specifically required to be done by the Standard bank assessors. (Quotes like thatch and camera systems.)<br> <br> it was December and I was desperate for my insurance to help me as I have never missed a payment and I respected and believed in my bank. <br> <br> I have subsequently had to source, beg people to help me and fund me to get my business up and running, <br> <br> I have been begging phoning , calling, writing, emailing and Standard bank just seems to ignore my plight. <br> I keep on receiving a computer generated message \dear client we have followed up on progress of claim,awaiting feedback from Standard bank. Pica Kit ***\".<br> The assessor has given all findings through to standard bank bond insurance! Yet Standard bank ignores every form of communication.<br> I have been a prestige customer for more than 15 Years and am being treated horrifically!<br> <br> Standard bank has been happy taking my fees and interest for more than 16 years, but now that I need them they are unreachable,unapproachable and completely unhelpful. "