RB
Rikki B
1 reviews | Active since Jul 2009
27 Jul 2022, 10:33
Extremely poor to non-existent customer service
They don't deserve even one star. I have been trying to resolve a query about dual insurance for THREE MONTHS now. Sending them e-mails is like sending ships into the Bermuda Triangle. Nobody replies. Even the agent I was dealing with seems to have disappeared into a black hole. They don't even reply to the second insurer's e-mails. Logged a complaint with their Complaints Department - was told it'll take about 8 days, and then DEAD SILENCE.
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Rikki B's updateReviewer Update
23 Aug 2022, 17:07I wonder if people at Standard Bank Insurance can read?
We ask for a refund on dual insurance premiums made to both Standard Bank and OOBA since August 2015.
Standard Bank (Insurance Executive Complaints) replies they can only cancel the Standard Bank policy when we submit proof that we have taken out and alternative policy.
This is ongoing now for 5 months.
We ask for a refund on dual insurance premiums made to both Standard Bank and OOBA since August 2015.
Standard Bank (Insurance Executive Complaints) replies they can only cancel the Standard Bank policy when we submit proof that we have taken out and alternative policy.
This is ongoing now for 5 months.
RB
Rikki B's update23 Aug 2022, 17:07
Reviewer Update
I wonder if people at Standard Bank Insurance can read?
We ask for a refund on dual insurance premiums made to both Standard Bank and OOBA since August 2015.
Standard Bank (Insurance Executive Complaints) replies they can only cancel the Standard Bank policy when we submit proof that we have taken out and alternative policy.
This is ongoing now for 5 months.
We ask for a refund on dual insurance premiums made to both Standard Bank and OOBA since August 2015.
Standard Bank (Insurance Executive Complaints) replies they can only cancel the Standard Bank policy when we submit proof that we have taken out and alternative policy.
This is ongoing now for 5 months.