Extremely Poor Service Standard Bank Home Insurance

I am very disappointed in the service , I received from Standard Bank .My kitchen Zink cupboard is completely damaged due to a leaked water pipe in the wall AND Tap . I called the bank and were given a ref 23/019393. They explained to me that they will not cover the tap , which I then decided to pay out of my own pocket . I then requested , that they at least pay for the cupboard that was also due to the water leak pipe in the wall . My plumber provided me with 2 damage reports to explain the situation , with all required photos etc . I am calling several times to be assisted but no luck

I mailed all my details to Nothile to assist with no luck . I called today 4 April 2023 also and spoke to Tebiso, that said they will escalate to her team Leader Lebo . This process has been going on for about a month and still not sorted .I provided all the necessary information and I am very disappointed in the lack of communication with this regard.. All i want is to at least have my kitchen cupboard replace or refunded so that i can get it fix ...Please help or escalate to Management