Extremely poor service - not feedback and no guidance

I am extremely dissatisfied with the service received from Standard Bank.

We reported a water leak in early March and since then there has been virtually no progress or communication. Despite numerous attempts to follow up, we have received no meaningful feedback.

Trying to get through to the relevant department is incredibly frustrating, as calls go unanswered and there is no clear way to escalate the matter. The consultant that has not provided any feedback, no answer to telephone calls and no response to emails from her at all.

This situation is unacceptable, especially considering the urgency and damage associated with a water leak. The lack of communication and accountability is deeply concerning.