Extremely Poor Service – No Response on Claim HLB/2026/481257

**Title:** Extremely Poor Service – No Response on Claim HLB/2026/481257

I am extremely disappointed with the level of service I am receiving from Standard Bank, especially after being a loyal client for many years.

I submitted a claim under reference **HLB/2026/481257**, and for **more than two weeks** I have received **no proper feedback, no progress update, and no assistance**. This is completely unacceptable.

I have attempted to contact the bank multiple times. Each time I call, I am placed **on hold for extended periods**, only to eventually be told to make use of the **call-back option**. Unfortunately, the call-back service appears to be meaningless because **no one ever calls back**.

As a client, I should not have to spend this much time chasing the bank just to get basic feedback on a claim that has already been submitted. The lack of communication and accountability from Standard Bank is extremely frustrating and reflects very poorly on their customer service.

At this point, it feels as if my claim is simply being ignored.

I expect **urgent intervention**, a **clear update on the status of my claim (HLB/2026/481257)**, and an explanation as to why this matter has been allowed to drag on for over two weeks without proper communication.

If this matter is not addressed promptly, I will have no choice but to escalate the issue further.