Extremely Poor Service from Standard Bank Insurance

I am deeply disappointed with the service I received from Standard Bank Insurance regarding my recent claim. Despite submitting my claim well in advance, it was only resolved after endless follow-ups.

Each time I called, I was given the same excuse: “The team leader must approve.” No progress, no updates—just the same response every time. To make matters worse, every time I tried to contact my claim handler, I received a recorded message stating they were unavailable. Since I was unable to reach them directly, I had to call the general insurance line multiple times just to get any form of feedback. Even then, I was not given proper assistance, and I had to repeatedly explain my situation without seeing any real progress. It felt like no one took accountability, and I had to chase my own claim, quoting previous conversations just to get some movement.

As a loyal Standard Bank customer with all my accounts under this institution, I expected far better service. This experience was incredibly frustrating and disappointing. I should not have to fight for basic service, especially when dealing with an insurance claim that should be handled efficiently.

Standard Bank, you need to do better. Customers deserve clear communication, faster resolutions, and a more reliable process. I hope this complaint is taken seriously, as this experience has made me seriously question my trust in your service.