Extremely Poor Service During a Time of Grief

I am deeply disappointed by the service I’ve received from Standard Bank Insurance. I logged a claim on Wednesday and was told it would be processed within 48 hours. Today I called for a follow-up and was informed that the 48-hour window ends at 11am and that an accessor would contact me before then to confirm my details.

By 3pm, I had to call again myself, only to be told the same thing all over again. It’s now past the deadline and I still haven’t received a single call or any progress on the claim. This is not just an inconvenience it’s deeply distressing. We’re preparing for a funeral tomorrow and because of this delay, we now have to scramble to make financial arrangements that the policy was meant to help with.

At a time like this, empathy and efficiency are crucial. I expected better from Standard Bank Insurance.