Extremely POOR Service - DEFINATELY NOT recommendable for ANYONE.

Claim Number: 22/173982 HLB: ***

Standard Bank Building Insurance - Worst Service I have EVER received!!!!!

A few months ago our Borehole stopped working, we started to investigate what the problem was. We had our own Service Provider there to come and have a look, to see whether it was a small problem that we can fix ourselves - to try and not claim if not necessary, unfortunately it wasnt a small problem and therefor we needed to lodge a claim with our Standard Bank Building Home Insurance.

Standard Bank Home Insurance's Service Provider phoned us to come and have a look, after we told him what we have already done, he said that it wasn't even necessary for him to come to our house to have a look, as we have done everything needed. He asked us to send him OUR Service Provider's Quotation, so that he can do his quotation off of ours and send it in. After that, Standard Bank Building Insurance REJECTED our claim, stating "Uninsured Events". First of all, their Service Provider wasn't even at our premises, even THEIR service provider was shocked that Standard Bank didn't pass the claim, as he said Standard Bank passed a claim like ours a few weeks before they rejected our claim - we have this on whatsapp where this Service Provider told us this.

We took the claim further - it actually got even WORSE! I had to make contact with them again, after 2 months struggling with this claim, Standard Bank Home Building Insurance claims they went to look whether there was any Lightning in our area, around the time the claim was logged! I mean seriously???? The Borehole is damaged and how should we know when this damage occured? So how can they do a Lightning Study to confirm whether it was Lightning - and then therefor they will need to reject the claim again.

First, their Service Provider didn't even see it necessary to come out to our house, to look at what the problem was. Secondly, they reject a claim stating "uninsured events" when NO ONE of Standard Banks Home Building Insurance even came to check, and I mean WHAT can happen with a Borehole that is +- 30meter or more IN THE GROUND?

I have NEVER in my life dealt with so an *********** bank and bank Insurance, like this!

Every month I have been paying my monthly installments, never missed ONE, and they just pull up shoulders and look for an easy way out, stating that the customer needs to sort it out themselves!