Extremely Poor Service

<p style="color: #555555;">On 2016-03-12 the garden wall of my property collapsed due to heavy stprms and the claim was registered at Standard Bank Insurance. &nbsp;On 2016-03-18 I had to call Standard Bank to find out as to progress and was informed that the claim has been rejected. &nbsp;On 2016-04-07, after several more enquiries, I was informed via E-Mail that the claim was rejected due to "..no brickforce was used and the wall was to high...", which is patently untrue as the brickforce could be clearly seen in the remains (photographs are available) and how they calculated the height of the totally collapsed wall is a mystery. &nbsp;Only two laborers visited my premises to effect emergency repairs which was never done . &nbsp;No contractor or inspector ever visited my premises to do an evaluation. &nbsp;My property was totally unprotected for four weeks until I erected a wall at my own cost. &nbsp;I requested detailed particulars from Standard Bank with no response at all up to date.</p> <p style="color: #555555;">I am extremely disgusted with the treatment received from a "reputable" banking insitution. &nbsp;I was a loyal customer at Standard Bank for the last 30 years and would expect at least the courtesy of them rendering a professional service and communicating with me when requested.</p> <p style="color: #555555;">&nbsp;</p> <p style="color: #555555;">J F Hattingh</p> <p style="color: #555555;">***</p>