Extremely Poor Service- 2 month old claim with no assessor

I am utterly disgusted at the pathetic level of service received from Standard Bank Homeowners Insurance. The one star is not even deserved. I have logged a claim after the flood damage in April which has severely compromised the security at our home after the boundary wall has collapsed. ******* have walked into both ours and our neighbors property as a result of this and even attempted to break into the neighbors property. Despite notifying the insurer of the severe security threat this poses, to date, an assessor has not even attended at the property to assess the damages. Despite numerous calls which are never answered, emails which are constantly ignored, I sincerely hope that this gets us as utterly disgruntled customers heard.

All neighbors having suffered damages after the floods have had their premises repaired by their insurers. It is extremely disappointing to have to explain that our insurer has not even sent an assessor to our property.

It is so sad that this is the position with such a so called reputable insurer.