Extremely disappointing claims experience

I am extremely disappointed with the manner in which my clients insurance claim has been handled by Standard Insurance.

A claim was lodged following a burglary at my residence, which resulted in the theft of copper cables and significant damage to the electrical infrastructure. He had to pay for the necessary repairs, simply to restore electricity and make the property functional.

Despite the passage of considerable time and repeated follow-ups, I have received no meaningful resolution of the claim. Even after formally requesting an update, the matter remained unresolved.

This has been a frustrating and financially burdensome experience for my client. An insurance company should provide clear communication and deal with legitimate claims within a reasonable time.

I would appreciate an urgent resolution and payment of the claim.