Extremely BAD/no service

Almost 8 months ago our house burnt down ie. 15 January 2023. Almost 4 months later we were told that they would rebuild our house. A builder was appointed who then appointed an architect to draw up planss and sort out Heritage Western Cape. After another 3 months a demolition permit was issued. This was 10 August 2023. On 11 August the loss adjuster contacted us to say that Sta !ndard bank insurance was no longer going to rebuild our house but wanted to pay us cash instead. If that had been done in the beginning we would have been back in the house by now ! However, NO CASH HAS BEEN PAID ! We have never been consulted about this claim and despite many e-mails over the months requesting a copy of our insurance schedule at the time of the fire, nobody has given this to us ! We get told that somebody would contact us regarding this matter but NOBODY does. This has been the most frustrating thing to happen to us and this after paying Standard Bank Insurance for 32 Years ! We have also been burgled/broken into more than FIFTY TIMES since the fire. Can somebody please assist us ? I would not believe this if it had not/has happened to us ! And Standard Bank Insurance has sent TWO MESSAGES asking for us to rate their service when it still has not happened !