Extremely bad service

I’ve got a policy with them . My cars ignition is not working properly. I lodged a claim . They have underwriters and since then I haven’t a clue as to when my car will be fixed . This happened last week Friday . I was told by the agent to get a report by a VW service center . I went there and was told by the service manager that they will just sell me the new parts . Why don’t the insurance send a locksmith. I emailed this on the Saturday morning . On Monday I emailed Standard Bank the people who debit my premium and told them about the matter . I haven’t received an email back from anybody the Monday. Tuesday morning I emailed the Hollard complaints department and I called the company again . Where another agent said that they busy with my claim and I will receive a call or an email back . I received an email saying that another agent will call me . I received sms from my bank saying that a breakdown company was assigned to pick up my vehicle. Then I received a call from a breakdown company saying that they will pick up my vehicle and take it to VW Barons Tokai. That was the first time I heard my car is going to Barons . My car arrived and a lady by the name of Lyle called me to say my car arrived and that for them to do the diagnostics i must fill in a job card . Which I first emailed to the agent at Hollard . He never rep**** . I then emailed it to the lady . That was on Wednesday morning . I then received a call from another agent at Hollard asking me where my vehicle is and that they will send an assessor to have a look at my vehicle which is already at VW Barons . I then received an email from the first agent saying an assessor will look at my car . An assessor called me and asked me where my vehicle is and I told him where it his . He was totally confused as to why the car is at a dealer and why he was sent there . I received an email from the first agent saying that he will advise me on Thursday after the assessor looked at my vehicle . I never got a reply from him although i sent him an email asking him what’s happening . It’s Friday morning a week after my claim and yet I don’t know what’s happening with my claim or my vehicle. I asked for the agent to arrange for a hired car as I have that cover on my insurance seeing my car is not fixed . Until today he haven’t rep**** about that as well . I’m getting the runaround from my insurance company . They are quick to debit my account but when I claim it takes forever to resolve . I still haven’t received any feedback from both SBIB as well as Hollard . I must struggle to get to work and home . As I don’t have my vehicle . Why wasn’t my car assessed at my home when I lodged the claim on the Friday . Why was it towed to a dealership and when at a dealership an assessor was sent to have a look at my vehicle . This for me is unacceptable. As until now . No clarity was sent to me as to what’s happening.