Extremely bad and disappointing service

I have lodged a claim with Standard Bank Insurance regarding an electric fault with wires from the municipal pole to my residence on Saturday 10-02-2024. A service provider was sent out to assess the situation upon which the service provider confirmed the problem and advised they will report to Standard Bank Insurance. The power has been off since the Friday night before. I have not received any sms or call or any other info from Standard Bank Insurance since they advised the service providers details and I had been following up with them everyday since Saturday. Today is Tuesday 13-02 and I am still without power since Saturday. The call centre keep telling me it was escalated but no resolution to my no power issues has been suggested. The service is way beyond unacceptable