extreem bad service

Please note that I have made it clear on Tuesday already that my father had passed away and that I will not be available from Wednesday 5th September 2018 till Monday 10th September 2018 and specifically requested to be contacted before end of business Tuesday 4th September 2018 and not Friday 7 September 2018 while I was attending his funeral, due to mentioned reasons and the fact that this matter of extreme bad service was dragging along since 21 August 2018 already. All my contact numbers and Address was already made known to you and Stansure. Regards -----Original Message----- From: Alberts, Laylaa L ********** Sent: Friday, September 7, 2018 14:33 To: ********** ********** Cc: Magadani, Lutendo L; Oganne, Ofentse O; Mosikari, Boitumelo B; Mosale, Elwin E; Mangera, Adeela A; Masutha, Welheminah W Subject: RE: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Good day Mr Groenewald, Kindly note that I have tried to contact you but to no avail. Please provide me with the following information for the optometrist you have used to replace the damaged item: 1. Contact number 2. Address Kindly note that this is required in order for us to proceed with the validation of the claim. Hope all is in order Kind Regards, Laylaa Alberts Standard Insurance Limited / Senior Claims Consultant: Insurance Tel +***9 / www.standardbank.com For escalations, please contact: Manager: Adeela Mangera/ +27 (0) 10 ********** / ********** Head: Kirk Van Wyk/ +27 (0)10 ********** /+27 (0)83 ********** / **********

How many times do I have to send the same documents to you? She has not even try to call or email me! Regards Ps Please find the definition attached. From: Mosikari, Boitumelo B ********** Sent: Thursday, September 13, 2018 13:01 To: C.Groenewald Cc: Alberts, Laylaa L; Mangera, Adeela A; Muzangwa, Louis L Subject: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Good day Mr Groenewald Layla our senior consultant is dealing with your claim now and she has not been able to get hold of you and has since sent you an e-mail. We will be able to finalise the claim once we have received the requested information please see the attacahed mail. Kind Regards Tumi Mosikari Stansure Non-Motor National Claims Specialist Tel +***9 CVOP | 4Ellis Street | 1st Floor Building A | Constantia Kloof | 1709 ********** For escalations, please contact: Senior Consultant: Laylaa Alberts/ +***9 / ********** Manager: Adeela Mangera/ Tel +27 (0)10 ********** / ********** /www.standardbank.com Warm Regards Tumi -----Original Message----- From: C.Groenewald [mailto: ********** ********** Sent: 12 September 2018 09:07 AM To: Mosikari, Boitumelo B ********** Cc: Alberts, Laylaa L ********** ********** Muzangwa, Louis L ********** Subject: FW: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Importance: High Good day Tumi Please indicate when and where I have given or indicate my intention not to proceed. As previously indicated in the attached you did received the documentation as well as the receipt for the prescription glasses in June. As I previously indicated several times that I request a competent claim agent and that my request was denied. I insist that this matter to be finalized and payment done no later than Friday 14 August 2018 see to it that it was first reported on the 19th of August 2018 already. This matter was delayed by your refusal or incompetency and now you try to put the blame on me and send me offensive letters and calls ! Regards -----Original Message----- From: Mosikari, Boitumelo B ********** Sent: Tuesday, September 11, 2018 16:48 To: C.Groenewald Cc: Alberts, Laylaa L Subject: RE: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Good day Mr Groenewald Hope this mail finds you well, Please find my condolences in regards to the loss of your father. We will wait for you to send us the requested information when you get the time. For now we will close the claim and we will re-open once we receive the information. Warm Regards Tumi -----Original Message----- From: Masutha, Welheminah W Sent: 10 September 2018 09:00 AM To: ********** ********** Cc: Mosikari, Boitumelo B ********** Subject: RE: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Good day Mr Groenewald The above matter has reference herein. We have discussed matter with the relevant department. We regret to advise that we are unable to make a decision regarding your claim because of the outstanding requested documents. Please co-operate with the claims department in this regard, in order to action claim accordingly. As per policy: You will take all reasonable steps to ensure that you comply with this term and co-operate with us in the defence and finalisation of any claim. I have attached copy of the policy wording. We have now closed complaint, until requested documents received. Please do not hesitate to contact me for any concerns herein. Regards Welheminah Welheminah Masutha Standard Bank Insurance Services / Executive And Social Media Complaints Moderator. Tel: ********** 171. www.standardbank.co.za For escalations, please contact: Manager : Lutendo Magadani ********** ********** Head : Louis Muzangwa ********** ********** -----Original Message----- From: Alberts, Laylaa L Sent: 07 September 2018 02:33 PM To: ********** ********** Cc: Magadani, Lutendo L ********** Oganne, Ofentse O ********** Mosikari, Boitumelo B ********** Mosale, Elwin E ********** Mangera, Adeela A ********** Masutha, Welheminah W ********** Subject: RE: Hello Peter Complaint: SHS ********** 7448 - Mr C Groenewald Good day Mr Groenewald, Kindly note that I have tried to contact you but to no avail. Please provide me with the following information for the optometrist you have used to replace the damaged item: 1. Contact number 2. Address Kindly note that this is required in order for us to proceed with the validation of the claim. Hope all is in order Kind Regards, Laylaa Alberts Standard Insurance Limited / Senior Claims Consultant: Insurance Tel +***9 / www.standardbank.com For escalations, please contact: Manager: Adeela Mangera/ +27 (0) 10 ********** / ********** Head: Kirk Van Wyk/ +27 (0)10 ********** /+27 (0)83 ********** / **********

Still waiting for service From: Van Wyk, Kirk K ********** Sent: Wednesday, September 19, 2018 20:31 To: Alberts, Laylaa L; Hall, Nadine N; Mangera, Adeela A; C.Groenewald Cc: Magadani, Lutendo L; Masutha, Welheminah W; Rikhotso, ****shembiso S Subject: Re: Hello Peter Complaint: SHS ********** 7448 - Mr. C Groenewald Dear Mr Groenewald Please accept my apologies for the lack of response. I will look into your matter tomorrow morning and advise urgently on the way forward. Kind Regards Kirk Get Outlook for Android ________________________________________ From: C.Groenewald < ********** ********** Sent: Wednesday, September 19, 2018 8:02:25 PM To: Alberts, Laylaa L; Hall, Nadine N; Mangera, Adeela A Cc: Van Wyk, Kirk K; Magadani, Lutendo L; Masutha, Welheminah W Subject: FW: Hello Peter Complaint: SHS ********** 7448 - Mr. C Groenewald Good day Me Alberts I assume that Standardbank insurance (Stansure) are no longer interested or willing to resolve the matters due to no contacted whatsoever from your side. Their fore I notify you as the person of interest - Standardbank insurance (Stansure) that I am taking both matters to the Insurance OMBUD as form tomorrow 20 September 2018 Regards

blatend a lie that I had any response from STANSURE!!!! I am reporting this matter to the FAIS short term insurance OMBUD!!!

Worst service ever, I still no response or conclusion