FT
Faizel T
1 reviews | Active since Dec 2021
06 Dec 2021, 14:59
Extractor Fan not being addressed
THE WORST POSSIBLE EXPERIENCE I HAVE HAD IN MY LIFE!! My geyser burst in May this year. I paid for the excess and a separate excess was charged for damages caused due to the geyser burst. I paid that excess also. Part of the claim for repairs was to replace mt extractor fan in my bathroom, which was replaced. Less than 6 months later the fan has stopped working. Getting anyone from Standard Bank Insurance to give me proper feedback or to fix the broken extractor that is less than 6 months old is not forth coming. Numerous calls to the call centre has resulted in me speaking to Laura (the manager). Still the issue is not being addressed.
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Faizel T's updateReviewer Update
27 Jan 2022, 21:06To date the extractor fan issue is not resolved. I am now being told that my extractor fan (that was replaced by Srandard Bank insurance) is not working due to wear and tear.
How is this possible when the extractor fan is less than 6 months old and started giving problems. Is Standard Bank Insurance expecting me to pay out my pocket to replace a defective extractor fan that their service providers have installed? I payed excess for the repairs as well as excess for the geyser repalcement and continue to pay monthly installments to them.
As soon as this matter is resolved, I am closing my accounts with them and moving to another insurance company and a different bank.
I am taking this further and laying a grievance with the short term insurance ombudsman.
Standard Bank Insurance your service sucks and the way you treat your loyal customers who have been with you for more than 35 years says alot in the way you do business.
I am totally disgusted!!!!!
How is this possible when the extractor fan is less than 6 months old and started giving problems. Is Standard Bank Insurance expecting me to pay out my pocket to replace a defective extractor fan that their service providers have installed? I payed excess for the repairs as well as excess for the geyser repalcement and continue to pay monthly installments to them.
As soon as this matter is resolved, I am closing my accounts with them and moving to another insurance company and a different bank.
I am taking this further and laying a grievance with the short term insurance ombudsman.
Standard Bank Insurance your service sucks and the way you treat your loyal customers who have been with you for more than 35 years says alot in the way you do business.
I am totally disgusted!!!!!
FT
Faizel T's update27 Jan 2022, 21:06
Reviewer Update
To date the extractor fan issue is not resolved. I am now being told that my extractor fan (that was replaced by Srandard Bank insurance) is not working due to wear and tear.
How is this possible when the extractor fan is less than 6 months old and started giving problems. Is Standard Bank Insurance expecting me to pay out my pocket to replace a defective extractor fan that their service providers have installed? I payed excess for the repairs as well as excess for the geyser repalcement and continue to pay monthly installments to them.
As soon as this matter is resolved, I am closing my accounts with them and moving to another insurance company and a different bank.
I am taking this further and laying a grievance with the short term insurance ombudsman.
Standard Bank Insurance your service sucks and the way you treat your loyal customers who have been with you for more than 35 years says alot in the way you do business.
I am totally disgusted!!!!!
How is this possible when the extractor fan is less than 6 months old and started giving problems. Is Standard Bank Insurance expecting me to pay out my pocket to replace a defective extractor fan that their service providers have installed? I payed excess for the repairs as well as excess for the geyser repalcement and continue to pay monthly installments to them.
As soon as this matter is resolved, I am closing my accounts with them and moving to another insurance company and a different bank.
I am taking this further and laying a grievance with the short term insurance ombudsman.
Standard Bank Insurance your service sucks and the way you treat your loyal customers who have been with you for more than 35 years says alot in the way you do business.
I am totally disgusted!!!!!