Extractor fan issue ongoing

To date the extractor fan issue is not resolved. I am now being told that my extractor fan (that was replaced by Srandard Bank insurance) is not working due to wear and tear. How is this possible when the extractor fan is less than 6 months old and started giving problems. Is Standard Bank Insurance expecting me to pay out my pocket to replace a defective extractor fan that their service providers have installed? I payed excess for the repairs as well as excess for the geyser repalcement and continue to pay monthly installments to them. As soon as this matter is resolved, I am closing my accounts with them and moving to another insurance company and a different bank. I am taking this further and laying a grievance with the short term insurance ombudsman. Standard Bank Insurance your service sucks and the way you treat your loyal customers who have been with you for more than 35 years says alot in the way you do business.

I am totally disgusted!!!!!