Evasive, ***** and poor service

Standard bank insurance is not getting back to me. I have had an ongoing claim with them, and they are completely ignoring my emails, and phoning never resolves anything.

I am sick of trying to get information from them. I am not asking for above and beyond service, just the bare minimum, but it seems I cannot even get that. I have to move to the next phase of the claim, the reclamation phase, but I cannot even get the info I want.

I also think its very ***** that the assessor selects and chooses write off values, but cannot/will not supply me with that info. I requested to know what the assessor actually assessed and where it stipulates the write off % of MY vehicle. - No information has been provided.

I have emailed so many times I cant count. I have been paying for the 4 months the vehicle has been in for repair, for a vehicle they cannot provide documentation on the assessment nor provide how they got to the write off %, thus choosing to repair a vehicle, that cost 40K to repair, thats now valued @ R48K... Blows my mind!

They even had to assess a vehicle, and approved the assessment, when the dealership missed clearly visible damage. Did the assessor actually look at the vehicle and check the quote? Doesn't seem like he/she did. Cant believe that both assessing parties missed the most obvious damage!