Empty promises and INCOMPENT staff

I had. Business. Insurance. With them. I requested. My policy. To me on amended on the 09/05/2022. Consultant. Called me on 14 July 2022. . I rejected this offer. As premium was to high.. They. Still was debiting. The business premium . After send.email.i.was promised. Refund. I'm still. Waiting to. Date.. They. STAFF. Don. Reply. To they. Email. I emailed. Rakabali delva, Thato Bruno, pregashni gopaul.. Avinash ramdasa, mita Manga. Dinesh. Ramjathan. These people. Don't reply to email. They. INCOMPENT of they. Duties