Earthquake Damage

I logged a claim for my house insurance after we had an earthquake in Boksburg on the 11 June 2023. they have sent their assessor to check the damage and gave feedback to standard back, they sent their contractor to do the job and not everything was fixed, and they used poor quality material. the fletcher boards are falling, and the paint is peeling, I phoned Standard Bank even sent an email last year and this year. they sent the contractor on the 09 February 2024 to check, and he confirmed the damage, up until now nothing has been done and no one is communicating with me. I am not happy with the service I am getting from Standard Bank.