Don't use Standard Bank Home Insurance

After a frustrating lack of service from Standard Bank Home Insurance I complained on Hello Peter over a week ago. I was heartened to receive a very prompt reply saying a resolution specialist would contact me shortly. Nothing happened! I then reminded them that I was still waiting for a response - I received another response that a resolution specialist would contact me shortly. I have heard absolutely nothing from Standard Bank Insurance. It is totally unresponsive! My policy apparently does not allow an online claim. Seemingly it does not allow ANY claim! How disheartening it is to receive this lack of service from an institution like Standard Bank.