Dont go for Standardbank insurance is not only **** it is ***********!!! Trust me

I just want to share my latest experience with Standard bank insure. unfair and *********** is an understatement. I want to first note that I have had this insurance for more than 8 years since the house was built, paying a premium of R1,441 just to ensure a building. This is the second time I claim, and both claims happened within a year meaning for 7-8 years I paid a premium claim free. I also want to categorically say that on both occasions I claimed for gas geysers that are sitting outside meaning with the current conditions of rain and unfavourable conditions I think it's fair to assume I'm not making false claims but Standard bank on both occasions I had to fight for them to assist. It happened with claim HLB/2025/458706 which took more than a month for them to fix as they said they don't have service providers for Gas. I waited until they finally brought someone in January after lots of complains they actually replaced it. I unfortunately had another geyser faulty in Feb which I logged a claim. First of all, they assigned an electric geyser expert even though I logged it as a gas geyser. This was for claim(HLB2026/481058) fast forward a week later they told me they have approved the claim and someone was going to come and fix the geyser. This was after the assessment. When no one came I called back and this is when the story changed and I experienced their employees blaming each other. Still my geyser was not fixed. I was then told later that they opened a new claim, this time under my husband's name. How I don't know but I suspect they wanted to hide the mess created with claim HLB/2026/481058 and they said they would start the process from scratch. At this point I got a service provider calling me and saying he believes is the electrical work and that the previous service provider diagnosed wrong . Mind you he was diagnosing before he even comes onsite. Obviously, I was not happy with someone blaming another person before even coming to my house. This was when We asked if Standard bank could send the service provider who at least came the first time with the first geyser. They instead sent someone else and this guy was even worse. he did not want to switch on the geyser he diagnosed it just with his eyes taking videos of a geyser when the geyser was off. when I asked him to at least switch it on because I was not convinced one can diagnosed a gas geyser when its off because how does he know which parts because he said its parts. He said he does not climb any ladder so he will not be able to switch it on. Obviously standard bank just wanted to close this claim so they took his word and returned a report to say that it is parts, and they will not be fixing it. At this point I'm convinced standard bank will come up with any excuse to just take people's money, send *********** service providers that blame each other in front of the customer but at the end it's the customer that suffers. So far, I have spent +/-R138,336 in the past 8 years of insurance of which standard bank could not honour just a geyser burst claimed after 8 years of consistent paying. I don't think it's fair. Especially because Standard bank can even see the weather conditions. All I want to do is get an alternative. I'm speaking to discovery insure I want to move