Done with Standard bank

I don't understand, how can one company just not care about customer service. I am having endless problems with Standard bank. Banking and insurance.

My problem with insurance now is, 1st, I advised them that they have my contact details wrong on my policy and should change it. This has still not been done. I sent them an email telling them to change it and their IT system sends me a mail saying my email is not business related....

Because of the lack of service from the banking side from them, I also requested on how to go about changing my debit order to another bank as I am now done with Standard bank. This was a month ago and banking still didn't change. What hell is wrong with them? Stay far away from Standard bank. I am now just cancelling everything and starting new and fresh with other companies.