Do not use Standard bank insurance or their service providers if you expect service

I have been insured with Standard bank for 6 years I am trying to get a claim resolved. I have waited a week for their service provider to contact me. Their service provider came and did an assessment, never to be seen or heard of again. I believe they did not want the job as it was too difficult. They were supposed to phone me to make an appointment to come and do the repairs. I am still waiting a week later. I brought in my own person to do the repairs. This was quick professional and efficient. I am now in vain trying to get hold of my claims officer. Who does not answer emails or respond to requests via the call center. This matter was escalated to a team leader, and still nothing happens I am also now trying to get payment for my own service provider. The app does nothing to assist a customer and any call to the call center is a 45min experience. I have lodged a complaint and that has an expected minimum turnaround of 8 days. This matter is a joke.