DO NOT TAKE YOUR HOMELOAN WITH STANDARD BANK EVEN IF THEIR RATES ARE CHEAPER, OR ELSE YOU ARE IN FOR A HIGH JUMP

Never Choose standard bank as your homeloans provider.... Or if you do because their rate is low, dont use their insurance... That is ****. I took a homeloan with standard bank in 2020, and have never had issues with them. I was soo happy until most recently when my insurance premium went high by an exorbitant amount. I called the homeloans department who gladly transfered to the insurance department. They first requested to authenticate me which i accepted because i did not have a problem with that... The problem came in when they ask me about details that i have never submitted to them, which is the Postal Address and my husband's cellphone number. They put in incorrect details, where did they get them, i do not know... And also the consultant asked me for my husband's ID, i do not have that in my head. Then we called my husband to give the id, they somar asked his address, only to find that that is a wrong postal address. Asked his cellphone number they said we gave a wrong cellphone number. Okay what numbers do you have then, they say the number ends with 079 which my husband has never owned. Me too.

I was soo angry and i wanted to somar just cancel the insurance right there and then, because they could not help me to reduce the premiums or even bother to let us know tht they are going to increase the premiums so that we can prepare. The consultant gladly said i can not assist with cancellation but for cancellation you have to sent proof of insurance that is of the same value that you are currently insured with, im like okay whats the value. Lemme quickly get my bank insurance to assist with the quotation. She then said no, i cant help you with that because i cant give you any information regarding this insurance!!! Standard bank what the **** is this???

You first increase the premiums, and when we want to enquire why you increase you cant help us, because you have used information that is not related to us to create a profile?! Wht kind of ****ery is this?? 🤔🤔🤔

You are literally holding us hostage! ! ! We must just accept your pathetic premium increase and move on??? Wowza

This is really, frustrating and unacceptable. Now your consultant is asking me to go to the branch to fix the ****en mess??! Did i take this insurance at the branch??!

Please fix this.