DO NOT INSURE WITH STANDARD BANK THEY WILL SHORT QUOTE AND DELAY PAYOUT FOR MONTHS

We, M&S Jarbandhan, are clients of Standard Insurance Limited (SIL) and are totally disappointed with the inept, uncaring and ********* and frankly dogshhit service of SIL. I have two outstanding claims with SIL since the beginning of 2022 and both have not been attended to. The earlier one had to be handed over to the Ombudsman for Short term Insurance (OSTI) because the cash settlement offered by SIL is less than a third the quotations of reputable contractors. Even with the dispute being handed over to OSTI, SIL still insists on paying out the below market rate for for damage that exceeds previous scope of work done on this wall. The quotation that they sent to me has no breakdown of costs for material and labour etc to justify the short payment and theynrefuse to supply. SIL uses quotations from so-called insurance approved contractors to under settle their clients. Even a referral to the OSTI does not inspire SIL to the the right thing. If SIL's quotation from their contractor is accurate and market related, why are they showing reluctance to declare full labour and material costs on their quotation? Inwillnhappily compare quotes if the breakdown shows all the proper steps needed to fix the wall are included. This serves as a wake up call and warning to current and prospective SIL clients. BEWARE!!! of what you may be getting into. Take my experience as a red flag when choosing insurance companies. I would not recommend anyone use Standrd insurance. This delay has put my family and property in danger. I have had 2 break ins because of the compromised wall since myn claim was submitted. I had to pay out of my own pocket for a temporary fence which they cut last night and again this morning because of the incompetence and lack of urgency and outright disregard for the situation at hand. Standard insurance cuts my calls, or leaves me on hold for 40minutes at a time costing me further. I will be reporting this daily on every platform until I receive the proper attention from your claims department.