CS
Cait S
1 reviews | Active since Dec 2020
12 Aug 2021, 16:13
DO NOT APPLY FOR FINANCING THROUGH STANDARD BANK!
Disgusting service (or lack thereof) from Standard Bank Car Finance. I’ve been over debited on my monthly payments and get told it’s because I don’t have insurance. When you need insurance before you apply for financing on a vehicle? The customer service consultant then informs me that insurance has been taken out for my vehicle on their behalf … without my consent? When I have my own finance and have had it for over a year! It is ******* to take money out of someone’s account that doesn’t belong to you! DO NOT APPLY FOR FINANCING THROUGH STANDARD BANK! Problems after problems! I’ve sent countless emails and no response! Disgusting.
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Replies (3)
Standard Bank Insurance's replyOfficial
12 Aug 2021, 16:34Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
Standard Bank Insurance's reply12 Aug 2021, 16:34
Official
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
CS
Cait S's updateReviewer Update
15 Aug 2021, 13:13Still haven’t heard anything from your team! Shameful!
CS
Cait S's update15 Aug 2021, 13:13
Reviewer Update
Still haven’t heard anything from your team! Shameful!
Standard Bank Insurance's replyOfficial
16 Aug 2021, 10:07Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
Standard Bank Insurance's reply16 Aug 2021, 10:07
Official
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre