Do I always have to escalate things to get a response?

Dear Standard Bank Insurance, I hate taking this route of writing on hello Peter but your way of doing things is forcing me to do so in order to get a response.

I have been endlessly calling you guys to change my debit order dates and all I get it from the consultants is - your message is received and someone will call you to change that. The same happened last year which lead me to closing few accounts.

Is this how things are done? - other banks you call and they answer immediately and seemlessly help you. I am now even opting to closing the remaining accounts with you.

Changing a debit order date always has to be this painful? 😳😳😳I call you dnt help rather take a message and promise to call but you don't even when I took an effort to call, I called you guys since November last year for the same and you only helped me in February because I said 20th and you debit on the 18 which result in unpaid/bounced debit orders and bank penalties from my new bank. If this is not resolved by COB today I am cancelling all my funeral covers and group schemes, prestige transactional account as well as the savings account.

Just know while your doing this, competitors are marketing better offers and products to us.

Your service seriously needs to be improved or your staff is sleeping on the wheel!!!