DISSATISFIED WITH THE SERVICE OF SBIB

I have a RCP loan account with Standard bank. I have been temporarily disabled from February 2024. I have contacted SBIB (insurance) which I am paying for. I was assisted by SBIB to get 6 months payment. I have app**** for the other 6 months and I am not getting any joy. I have left several messages and nobody gets back to me. I am ill and the stress of this is making me more ill. I am really dissatisfied with the treatment and service I am getting from Standard Bank Insurance Brokers.