DISSATISFIED SBSA INSURANCE CLIENT

I had an accident in January 2018 and had to pay an excess of R2000.00 for an accident that was not fault. Its been a struggle eversince, eventually last month(MAY 2018) the company that recovers claims for sbsa insurance contacted me and advised that they have received the full payment from the 3rd parties insurance and sbsa insurance will contact me and refund me my excess. sbsa insurance has not contacted me since to advise on anything, shouldnt your insurance company keep you updated atleast once a week to say whats happening???? Not sbsa insurance. Before taking out insurance with sbsa, do your homework......