Dissatisfied Customer

On the 27th November 2019 i lodged a claim regarding a leak in my granny flat roof which resulted in my bathroom ceiling collapsing and damages to my bedroom ceiling after the severe storm we had experienced in the Durban area. The insurance company appointed an assessor who came to my property and assessed the damages. Eight days went by and i have heard noting from the insurance company so i contacted them the response i got that they did not receive the assesors report. The next day i called them and i was told that the bathroom ceiling got damaged due to lack of ventilation and the lady said to me that the assesor made mention to her that he is not sure whether they can honour my claim or not so i said to her the assesor came out on a hot sunny day so he is not going to see the roof leaking and at the current moment its raining and i have video footage of my roof leaking at the same spot where the ceiling collapsed in the bathroom. She mentioned to me that she is going to send him back. That never happened. Today i contacted them and spoke to another lady and she said to me that an internal assessor from Standard Bank Insurance Brokers is going to come out to my property they are not sure when.