Dissatisfied client

Good Day

I am just dissatisfied by Simunye Plumbing as my geyser pipe burst within a month and as per their invoice attached I have a 3 months warranty.

The plumber also told me that the geyser is out of warranty, why didn’t they just replace the geyser?

Standard Bank had advised me will send the same company back , however I got a call from a new plumbing company that will have to come assess the problem again. Then I am supposed to pay them as well?

I feel that is not good customer service, I hope you will respond to my query as soon as possible.

Kind Regards Dineo