CN
Crystal N

1 reviews | Active since Dec 2019

24 Feb 2021, 16:53

Dissatisfied!!!!!!

I have email standard bank insurance more than 3 weeks ago 3 times to assist with my enquiry however noone has called me back

How long does it take for someone to assist with an enquiry on my life cover as well as my beneficiaries on my funeral cover

This is very bad service especially waiting 3 weeks for assistance

Please contact me urgently Christina Soobramany ***

0
Replies (2)
CN
Crystal N's update25 Feb 2021, 09:06
Reviewer Update
Hi there

Good morning

ID number
***

Query 1
My current employment situation has affected my ability to continue with my life cover that I currently have
I want to know what is the value I have contributed and what will be refunded to me as I can't continue paying for it

Query 2
I have a funeral policy with standard bank

I want to know the following

Who is included in the funeral policy as I added my parents a while ago and my premium increased however no documents were sent to me as well as the value of the policy for each beneficiary

My email is
***
My telephone number is ***

Please have someone contact me urgently to assist me with my queries

Thank you
Christina
CN
Crystal N's update25 Feb 2021, 09:09
Reviewer Update
Please let me know the terms for the life cover and if it's possible to have a refund or will it be feesible to keep paying for it