Dissatisfaction with Standard Bank Insurance

Dissatisfaction with Standard Bank Insurance

Please assist me, it's Mr RS Nookiah. I have my bond and structure insurance cover with Standard Bank. I have submitted 3 claims on separate occasions for my air conditioner, water seeping through foundation, and ceramic tiles that are loosening and lifting in my home. I am deeply disappointed with me being turned down for all these claims. The tiling was done approximately 5 years ago by my dad, who works for the eThekweni Municaplity as a clerk for works and has more than 30 years of experience in the building trade. A company was appointed by Standard Bank to come over and inspect, and they ruled out poor workmanship. This is yet to be proven because the tiles should have been lifted within a few months after installation if it was poor workmanship

The claim was registered on the 03/06/2024, the company that was assigned to assess my damaged failed to make they appointment and after 15 calls, finally came out to my property as 6pm on the 06/06/2024. I had to follow up with this company to ensure that they provide the report to Standard Bank of which I made multiple calls to standard bank to find out that they didn't receive the report from they appointed assors whom i called multiple Times on the 20/06/2024 and receive no answer as the last statement that they where busy and couldn't take my call. Eventually the bank send me a report on Monday 24/06/2024 which is way over there turn around time stating that my claim has been rejected.

What they don't realize is that these broken tiles in my home are a hazard to my family, they are broken and like sharp objects being walk on as the insurance company rejects the claim.

This is how we as the consumer gets ********** by insurance companies, yet we pay our premiums faithfully.

Please assist. I'm in this regard