Dissapointed by Standard Bank Service

A claim was lodged with standard bank (non motor) insurance 2 weeks ago with Konstance Selep, who notified me the process will now commence, however I did not receive any feedback from her to date. I had to make numerous phone calls to the call centre, which directed me to various different consultants, who placed me hold for long periods of time to provide me with info with regards to my claim. One of the consultants assured me that the claim will be finalized the next day, as they where waiting final approval from the manager (Kitso Setsiro) , this was one week ago. It is now 2 weeks later and i have still not received any form of communication regarding the status of my claim. This is a major concern to me as this indicates that standard bank does not value its customers and keep to their word. There is a serious lack of communication with your consultants and management.