DISGUSTING,DISAPPOINTING SERVICE

I logged a claim for ceiling repair after a geyser bust in March. I received a call on Friday the 25th May informing me that my claim has been approved and they will pay me out and I will get my own company to do the repairs for me. An agreement was e-mailed to me which I had to sign and return to the bank. On Monday the 28th May, I received a call from the same consultant(Jose Nelson) reminding me to sign the agreement and return it to them, which I did. A few minutes later the same consultant calls me and says its been declined...his reason is because the damage to my ceiling was because of Poor Workmanship...which is a BIG INSULT to me....Why would he call and say something else on Friday, Monday morning he calls and tells me something else...and a few minutes later he calls and tells me something else...They should've done a through job before they called me on Friday and when I asked him that he apologized and said that it was their mistake.....I did not call them not ONCE since March and they call me to tell me something else.....I am SO DISAPPOINTED in Standard Bank Insurance..........