Disgusting standard bank insurance service - No Service

After waiting on the line for 20 minutes and 35 seconds, Mpho answered my call. After answering all his questions regarding this policy he says "the reason I'm asking you all this questions is because we are experiencing high call volumes, someone will call you to assist you cancel your policy" I've been listening for more than 20 minutes a voice recording telling me the same, now the consultant csnnot assist, instead Mpho repeats what the voice recording is saying whilst holding. This is Disgusting