DISGUSTING Standard Bank Insurance and their Service Provider Fleet VIP Solutions.

I took out insurance on my car through Standard Bank Insurance. My car was damaged by a hail strom but found that there is something much worst then hail damage, and it goes by the name of Standard Bank Insurance and Fleet VIP Solutions. Standard Bank Insurance utilize CHEAP and *********** Service Provider to save money. But it goes further, as they provide the same level of HORRIBLE service!!!

These are the events that followed the day my car suffered hail damage and my 6-week battle. EVEN NOW, I am still LEFT in the dark as to when, and in what condition I’ll receive my car back. • Commencement Date: 23rd of October 2017 • Estimated time of completion: 10 days • Received car back: 15th November 2017 • Total days to complete: 23 days • Outside body condition: Hail damage corrected.

COMPLAINT Additional car problems after collection: • Petrol cap does not open at all. • Centre console not properly installed as the buttons aren’t aligned properly. • Red ambient lights aren’t working. • Badly repaired spot on the left passenger back door • Bonnet cannot close. • Hood lights stays on, which drained the battery. • So extensive was the damage that FLEET VIP had to send out a mechanic and flatbed tow truck.

NO courtesy car as compensation for my inconvenience. NO follow-up phone calls. NO phone calls at all. NO follow-up emails or two to three days delay after quering original mail. NO professionalism. NO interest at all,,, I AM BLATANTLY BEING IGNORED BY: • Standard Bank Insurance • Fleet VIP Solutions

My next Plan of Action: Ombudsman