DISGUSTING SERVICE - WORST FROM A HUGE CORPORATION

<p>REFER REFERENCE NO, - 17/001974</p> <p>M S BUX</p> <p>ID Np. ********** 190087</p> <p> </p> <p>I logged a call on the 09/01/2017 regarding a faulty geyser. i never got any communication regarding my complaint other than an SMS with the reference no. advising that my complaint is being attended to. I got a call from the plumber and we made an appointment to meet. He assessed the problem and went away. i still got no feedback from you. I called the plumber who advised the you will pay me and that i would have to find a way of facilitating the repair.</p> <p>i called you after a week. It was pretty obvious that my complaint was placed in the back burner because your lady at the call centre re-initaiated the problem by allocating another plumber. Now i had to make more time to meet another plumber which was a great inconvenience to me. All this time i was NEVER told what the actual issue was - why you are now sending another plumber. They came out and assessed the problem.</p> <p>The real problem is that going on to my third week i have still not received any feedback and still await the repair of my geyser. in the meantime my family and i have to take cold showers and suffer all the other inconveniences of not have hot water. i swear i have never been subjected to such disgusting levels of service.</p> <p> </p> <p>if not resolved in the next 24 hours, i intend to lambaste your company on every social media platform, go to comsumer council, and find a way of adressing this matter at the highest level in your company.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>