DISGUSTING SERVICE FROM STANDARD BANK....AGAIN

My geyser burst on Sat, 19/07 and seeing it was an emergency, I logged a Claim with the Home Assist line. To date (being Thursday, 24/07) I am yet to receive a single call from anyone at Standard Bank. I have called in daily since Mon, 21/07 since the useless Insurance App does not work. Apart from the almost IMPOSSIBLE task if getting through telephonically (nothing under 30 minutes waiting), everyone I spoke to said I will receive a call back in 15 minutes....which never happened....I eventually called my private banker who also attempted to assist and he too failed to get hold of anyone. Absolutely DISGUSTING SERVICE.

I will be dedicating time and effort to move all my bonds, all insurances and my various business accounts away from Standard Bank who clearly do not take their clients seriously