Disgusting service from Standard Bank Insurance

Our Body Corporate has a commercial policy with Standard Bank and it has been more than a month since I submitted my claim for the 2x burst geysers in my roof and resultant damage. I had to pay the service providers upfront for the geysers and ceiling and am sitting with no cash flow for more than a month and still no response from them. In this day and age where insurers promise a 24 hour turnaround on pay outs in emergencies such as this it is truly disgusting service.