DISGUSTING SERVICE AS USUAL

I am extremely disgusted with the disregard standard bank displays with the disregard of a paying client and customer of theirs, Our Geyser burst in January 2018 with result in damage as well with our ceiling being damaged because of the burst geyser, It took them almost 3 weeks to payout for the geyser another 2 weeks trying to get them to pay for the Ceiling, I am in contact with a Sadiya Benjamin, who in the beginning was very helpful, I have emailed her the quotation they required from the builder and it was requested that they needed a rundown on the quotation which I provide she confirmed on Tuesday the 20.02.2015 that she received it and it went to claims department yesterday (Thursday I emailed her twice on the progress and have received no feedback tried to call the call centre thrice yesterday you wait for up to 15 minutes and you still left hanging, you are advised to see your process online you go online and request them to call you they never never do. I then spoke to a Joyce Eucibo, more attitude than anything advised now that they need the sizes that wasn't display on the quotation, she asked me to hold left me on hold for a 10-12 minutes, then she said she spoke to the service provider and requested a quotation on the sizes of the ceiling that is required, when she resumed the call with me I told her this is unacceptable as far as I know there wasn't any problems with the quotation as I wasn't advised of this with Sadiya,and assumed that all will be okay, I then asked her name and she advised me and asked to speak to a supervisior and she advised me she will put me thru I first asked her who will she be putting me thru to she advised she will first have to see who is available I Guess you already know the story I was left to hold on for a further 10-12 minutes and then decided to end the call. Why must we settle for this disgusting service of standard bank all the time. this is ridiculous then they act like they doing you a favour by helping you when they forget every drop of your money they sucking up and cant even provide a proper service??

I want someone to please call me back asap and assist me with the lack of you regard to customers and your service that sucks.??