Disgusting service and ******inary prices

I called Standard Bank Insurance trying to find out why my premium has gone up from R738- R1297 which is a 75% increase/The Client Service consultant could not advise why. She promised that her manager would call me yesterday and now it is more than 24hours since. I am not sure how they can justify a 75% increase even with the claim I have with them which has is a total of R10 600. Surely with my policy their loss ratio is good. The least you guys could have done is to call me back. The consultant said her manager LEBOGANG was in a meeting and would definitely call back. Anyway, the biggest surprise for me is that ,she as STD Insurance employee is unable to explain this simple actuarial calculation. What are the risk factors that have so adversely affected me. The way these banks treat Black African Customers is disgusting. We are expected to just accept and move. I have been with Standard Bank for over 7 years and my parents have been for over 50 years and yet this is the treatment we get . I had just asked my mother to get a quotation from you but I think it is a bad idea for people lacking the basic Client Service urgency. It is disgusting!!!