DISGUSTING SERVICE

Good day

RE: Poor Service

I would like to lodge a complaint regarding a claim I have submitted.

I have submitted a complaint in last week, for a faulty jacuzzi pump at my premises. I submitted the claim via the Banking App. After 2 x days i had to do a follow up as nobody phoned me .The Claims handler that was assigned to me was Sufiso who registered the claim. The company that was assigned to me was Swimpool Centre. I informed the consultant that I do not want that specific company to assist me as they gave poor service on previous occasions at my premises.

I then did a follow up on Friday 31 January as I haven't received any feedback. I was then advised by a the consultant that a new service provider will be assigned to my claim. She informed me that it would take an hour for the system to allocate a provider to me. I have not received any sms, not contacted, or phoned by any provider or consultant since then.

On the 4th I logged a complaint via email to the complaints dept. My case was assigned to SAMANTHA S RAMISUR who sent me a generic email on the 5th of Feb stating it could take up to 8 days to investigate the matter. On the 13th of Feb I sent a follow up email to her for feedback. I have still not received feedback or anything till today.

I am extremely dissatisfied in the poor service i am receiving from Standard bank Insurance. I

Regards Jason Kivedo Claim nr:25/008090 Contact: ***