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LM
Lulu M

1 reviews | Active since Oct 2019

02 Apr 2022, 08:43

DISGUSTING SERVICE

Oh my God don't even have the energy of such poor, neglecting services that we get from almost everyone were paying services for. I logged a claim of a broken window last week Friday 25 march 2022,spoke to Mbali who gave me a claim number and told me that someone will be [in charge of my claim today its 2nd April 2022 I'm still waiting with a broken window that makes my vehicle to be vulnerable to *******, I sent so many emails tat are only answered by automated answering system, phoned them yesterday was answered and promised to be directed to the claims department as they always have high volume of call, I'll have to hold and was on hold for 30 min NO RESPOND

0
Replies (5)
LM
Lulu M's update04 Apr 2022, 09:02
Reviewer Update
Yesterday was raining I had to borrow a vehicle to go to work, and tonight too I'm going to work what must I do with just a small broken window
LM
Lulu M's update05 Apr 2022, 09:15
Reviewer Update
I REALLY DON'T BELIEVE THAT THE VERY AUTO RESPOND SYSTEM YOU'RE USING IT EVEN HERE. STILL NO CONTACT AND NOTHING RESOLVED, YOU REALLY UNDERMINE AND DISRESPECT YOUR CUSTOMERS
LM
Lulu M's update05 Apr 2022, 09:20
Reviewer Update
Standard Bank Insurance's reply:
Standard Bank Insurance's reply:

04 Apr 2022, 08:15


Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre


04 Apr 2022, 09:15


Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

ALL THIS ARE YOUR AUTO SYSTEM RESPNSE,YOU ARE REALLY SOMETHING!!!!!!!!

LM
Lulu M's update06 Apr 2022, 10:35
Reviewer Update
OHHHHH MY GOD WHAT KIND OF PEOPLE ARE YOU, WHAT KIND OF COMPANY IS THIS, THAT DOESN'T CARE OR TAKE CUSTOMERS SERIOUS, LOGGED A CALL FOR A SMALL WINDOW THAT HAS BEEN BROKEN SINCE 25 APRIL 2O22,BEEN PROMISED THAT SOMEONE WILL CONTACT ME AND SORT THIS OUT,NOTHING, PROMISED SENIOR WILL ALSO SORT THIS OUT STILL NOTHING, THIS SHOWS THAT IT CAN BE A JUNIOR OR SENIOR ALL ROTTEN POTATOES, HOW CAN THE JUNIORS EXCEL IN THEIR WORK WHILE THE SO CALLED SENIORS ARE JUST AS USELESS AS THEY ARE??????
LM
Lulu M's update06 Apr 2022, 11:20
Reviewer Update
THERE IT GOES AGAIN AUTO RESPOND

Lulu M15 reviews | Active since Oct 2019





02 Apr 2022, 08:43
DISGUSTING SERVICEOh my God don't even have the energy of such poor, neglecting services that we get from almost everyone were paying services for. I logged a claim of a broken window last week Friday 25 march 2022,spoke to Mbali who gave me a claim number and told me that someone will be [in charge of my claim today its 2nd April 2022 I'm still waiting with a broken window that makes my vehicle to be vulnerable to *******, I sent so many emails tat are only answered by automated answering system, phoned them yesterday was answered and promised to be directed to the claims department as they always have high volume of call, I'll have to hold and was on hold for 30 min NO RESPOND

Standard Bank Insurance's reply:04 Apr 2022, 08:15 Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

Private Reply
Lulu M:04 Apr 2022, 09:02Yesterday was raining I had to borrow a vehicle to go to work, and tonight too I'm going to work what must I do with just a small broken window
Standard Bank Insurance's reply:04 Apr 2022, 09:15 Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

Private Reply
Lulu M:05 Apr 2022, 09:15I REALLY DON'T BELIEVE THAT THE VERY AUTO RESPOND SYSTEM YOU'RE USING IT EVEN HERE. STILL NO CONTACT AND NOTHING RESOLVED, YOU REALLY UNDERMINE AND DISRESPECT YOUR CUSTOMERS
Lulu M:05 Apr 2022, 09:20Standard Bank Insurance's reply:
Standard Bank Insurance's reply:
04 Apr 2022, 08:15
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre
04 Apr 2022, 09:15
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre

ALL THIS ARE YOUR AUTO SYSTEM RESPNSE,YOU ARE REALLY SOMETHING!!!!!!!!
Standard Bank Insurance's reply:05 Apr 2022, 09:20 Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
Private Reply
Lulu M:06 Apr 2022, 10:35OHHHHH MY GOD WHAT KIND OF PEOPLE ARE YOU, WHAT KIND OF COMPANY IS THIS, THAT DOESN'T CARE OR TAKE CUSTOMERS SERIOUS, LOGGED A CALL FOR A SMALL WINDOW THAT HAS BEEN BROKEN SINCE 25 APRIL 2O22,BEEN PROMISED THAT SOMEONE WILL CONTACT ME AND SORT THIS OUT,NOTHING, PROMISED SENIOR WILL ALSO SORT THIS OUT STILL NOTHING, THIS SHOWS THAT IT CAN BE A JUNIOR OR SENIOR ALL ROTTEN POTATOES, HOW CAN THE JUNIORS EXCEL IN THEIR WORK WHILE THE SO CALLED SENIORS ARE JUST AS USELESS AS THEY ARE??????
THERE IT GOES AGAIN
Standard Bank Insurance's reply:06 Apr 2022, 10:48 Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.

Kind regards
Complaint Resolution Centre