Disgusting service

<p>I logged an insurance claim on the 23 of February 2017 and up until today, I still have not received ANY feedback or a response regarding my claim. My skylight continues to leak every time it rains and this leads to further damage to my wall paper and the building every time it rains.</p> <p>I call Standard Bank at least once a week to follow up on my claim. I am then asked to resend all the documentation that I had sent the week before. I am then told that they will call me during the day to see why no one has contacted me. Again, no one calls where I have to restart this process again.</p> <p>I am so angry and mad. I actually do not know what to do anymore.</p> <p>I have since cancelled my insurance with Standard Bank as they just don’t seem to care and understand the frustration I have to go through every time I call. A call can also take up to 30 minutes as it takes them about 25 minutes to answer their phones.</p> <p>Honestly, if you are looking for building insurance, do not deal with Standard Bank. They do not care about their customers but promise you the world.</p> <p> </p>