Disgusting insurance

<p>After terrible service from standard bank building insurance, we decided to change insurance companies. I put through the cancellation on the 9th of September with all the required documentation, I phoned every week to find out the progress as my new insurance comes into affect from the 1st of October. When I phoned last week, I was assured that by Friday someone would contact me. As usual I heard nothing, so I phoned them this afternoon (27th of September), the lady said that they required 15 days and would give me an answer on the 5th of October, which means I will be double debited, for me 15 working days is the 30th of September? So what is the hold up?? When I asked her to speak to the cancellation department, I was told that they don't have phones and can't be spoken to.. Tomorrow I am going to contact the Fais ombudsman as I am sick to death of this shocking service and I'm going to contact FNB to move all of my accounts and bonds.</p>