DISGUSTING EXPERIENCE and RUDE STAFF!!!

I crashed my car. What a bad day

I have been waiting for 2 months now for my crashed vehicle to be fixed. Stansure/Standard Bank Vehicle Insurance, gave me the name of their APPROVED DEALERSHIP in cape town CK COACHWORKS who would be doing my vehicle

It is month 2 already and I get an email after missing their call and calling back and I get told I must wait another 3-6 weeks for one of my parts which are now on backorder

with this delay and not having a vehicle I contact Standard bank to see what they are doing about it I called Standard bank/ Stansure and spoke to an agent who said that CK Coachworks probably don't want to assist as there are public holidays ahead and just arent "Lis" for lack of better words

She also mentioned that if CK Coachworks don't find parts at their suppliers they will put second hand parts on my car found at s****yards. I asked for the recording which she told me no, I must go to the bank to listen to it. I have written her name down, but can't seem to find it, I called 30 March 2023 at 16:19 from my mobile number linked to my profile with them SHE was RUDE!!!!, UNPROFESSIONAL AND HAD NO RESPECT!!!

She also proceeded to tell me that someone in her "procurement" department would get back to me the following day, because I asked her after a lengthy conversation to put me through to management, but she said NO because it was 16:31 and they were done for the day and would not help me, also they work from home so they are unavailable. Literally a minute after what she said was knock off time!!!!! 16:31

Furthermore to all of this, I have had to arrange the loan vehicle myself, cancel, rearrange then cancel, now again rearrange. THIS SHOULD NOT BE THE CUSTOMER'S PROBLEM!!!!!!!!!

There has been a lady by the name of Nthabiseng from Gage car Hire, who has been nothing short of SPECTACULAR, professional, helpful, friendly. She is brilliant and understands customer service. (I will be giving her a 5star rating/review

I am absolutely horrified by this experience especially being my first ever accident and claim and this has been the process.

I am disgusted at the sheer disrespect from the Standard bank agent, the lack of communication overall from all parties and just the disgusting experience.

I am STILL without a vehicle. I pay my insurance without any issue every month - have no problem to pay the excess and am absolutely fed up I could understand a 3 month delay if I was driving some limited edition car perhaps - Not a regular Chevy Spark!