DISGUSTING CUSTOMER SERVICE

claim number SHS/2024/369156 IT IS WITH A HEAVY HEART I'M WRITING THIS LETTER AND HOPE THAT SOMEONE AT THIS INSURANCE COMPANY STANDARD BANK HOME CONTENT INSURANCE, THE WRIGHT PERSON WOULD READ AND TAKE ACTION AND DO WHAT IS RIGHT BY ME AND MY FAMILY FOR THE LOSS WE'VE EXSPERIENCED.

OUR HOME FLOODED 11TH JULY THIS YEAR . THE WATER PIPE UNDER THE SINK BURST WHILE WE WERE SLEEPING. WHEN I WOKE UP IN THE MORNING I DISCOVERED OUR HOME WAS FLOODED IT WAS DARK AND WATER EVERYWHERE.

WE WERE FORCED TO EVACUATE OUR HOME WHEN I DISCOVERED THAT THE WATER MADE CONTACT WITH THE POWER LEAD MY COMPUTER AND TREADMILL WAS PLUGGED INTO AND BLOWN THE CIRCUIT BREAKER AT THE MAIN DB BOARD.

I THEN CONTACTED STANDARD BANK BUILDING INSURANCE AND WAS TOLD THAT THEY WOULD SEND SOMEONE AS SOON AS THEY CAN BECAUSE THEY HAD ALLOT OF HOMES THAT WAS FLOODED AS DAMAGED DUE TO THE TERRIBLE STORMS WE'VE BEEN HAVING IN CAPE TOWN.

THIS I UNDERSTOOD AND MADE PLANS TO GET THE MAIN WATER SUPPLY FIXED IN MY HOME.

I WAS ALSO STRUGGLING TO GET AN ELECTRICIAN OUT BECAUSE EVERYONE WAS BUSY AND I COULDN'T FIND SOMEONE TO COME OUT AND HAVE A LOOK AT THE MAIN DB BOARD. ME AND MY FAMILY ENDED UP SLEEPING IN OUR GARAGE IN OUR VEHICLES BECAUSE OF OUR HOME COMPLETELY FLOODED AND ALSO THE DANGER OF THE POWER OUTTAGE IN OUR HOME.

WHEN THE CONTRACTORS FINALLY ARRIVED AT OUR HOME TO ASSES THE DAMAGE CAUSED BY THE BURST MAIN WATER SUPPLY I ASKED THEM ABOUT THE DAMAGES CAUSED TO OUR HOUSE HOLD CONTENTS I WAS ADVISED THAT I SHOULD CONTACT THE HOUSE HOLD CONTENT DEPARTMENT AT STANDARD BANK.

WHEN I CONTACTED THE HOUSE HOLD CONTENT DEPARTMENT AT STANDARD BANK I WAS TOLD THAT THEY WOULD SEND SOMEONE OUT AS SOON AS THEY CAN BECAUSE THEY TO HAD ALLOT TO DEAL WITH BECAUSE OF THE FLOODS IN CAPE TOWN.

DAYS LATER I WAS CONTACTED BY THE ASSESOR ON A SUNDAY EVENING AND WAS TOLD BY THE LADY THAT THEY WOULD ONLY BE COMING TO ME THE MONDAY AFTERNOON BECAUSE THEY HAD ALLOT OF CUSTOMERS AND APPOINTMETS TO GET TO AND I'M NUMBER 3 ON THEIR LIST FOR MONDAY.

MONDAY AFTERNOON WHEN THEY FINALLY ARRIVED I WAS TOLD BY THEM THEY HAVE ALLOT OF APPOINTMENTS TO GET TO AND THEY DO NOT HAVE MUCH TIME.

THEY WERE IN SUCH A RUSH AND HARDLY GAVE ME A CHANCE TO EXPLAIN TO THEM WHAT WAS GOING ON. THEY STARTED TAKING PHOTOS OF THE COUCHES THE SPEAKERS THE TREADMILL THE COMPUTER AND THE CUPBOARSD IN MY SON AND DUAGHTERS ROOMS , MY DAUGHTERS BED AND MY BED. WHEN I ASKED THE LADY WHAT ABOUT ALL THE CLOTHING BEDDING AND CURTAINS THAT WAS DAMAGED AND IT WAS ALLOT AND SHE JUST TOLD ME TO MAKE A LIST AND WATTSUP IT TO HER BECAUSE THEY HAD TOO MUCH APPOINTMENTS TO GET TO AND I TRIED SHOWING THE GENTLEMEN THAT WAS WITH HER THE CIRCUIT BREAKER THAT WAS BLOWN AND WANTED TO KNOW IF MAYBE HE KNEW OF SOMEONE THAT COULD ASSIST ME THEY JUST TOLD ME OF ALL THE OTHER APPOINTMENTS THEY NEEDED TO GET TO LIKE I WASN'T INPORTANT ENOUGH AS A CUSTOMER.

I WANTED TO KNOW WHY THE COMPUTER AND TREADMILL AND SPEAKERS ARE NOT GOING TO BE TESTED TO DETERMEND THE EXTEND OF THE DAMAGES I WAS TOLD WELL THEY'VE TAKEN PHOTOS AND ONCE AGAIN THEY HAVE TOO MANY APPOINMENTS TO GET TO AND THEY COULDN'T GET AWAY FAST ENOUGH AND THEY JUST LEFT. LATER THAT EVENING I WAS REMINDED BY THE LADY THAT SHE IS WAITING ON THE LIST AND THE LONGER I TAKE TO SEND IT THE LONGER THE CLAIM WOULD TAKE TO FINALISE AND I SHOULD JUST WRIGHT IT DOWN ON A PAGE AND SEND IT TO HER. I WAS SHOCKED BY THIS AND WAS THINKING IS THIS NOT HER JOB WELL I DID WHAT SHE ASKED AND SENT HER THE LIST AFTER ALL I'M NOT AN ASSESOR WHAT DO I KNOW.

LATER THAT WEEK I GOT A VERY DISTURBING CALL FROM THE CLAIMS HANDLER GARETH I THINK WAS HES NAME AND HE JUST STARTED INTERROGATING ME WITH VERY DISTURBING QUESTIONS LIKE DO I KNOW THAT IF I CLAIM FOR ANYTHING THAT WAS NOT DAMAGED IN THE FLOOD MY CLAIM WOULD BE REJECTED.

I WAS TOLD BY HIM THAT THE LADY ASSESOR SUBMITTED TO HIM PHOTOS OF DOG FAECES AND HAIR ON THE CLOTHING I WANTED HER TO ASSES.

I WAS BLOWN AWAY AND DISGUSTED WHEN I HEARD THIS AND FELT LIKE THIS IS A PERSONAL ATTACK ON ME AND NEVER KNEW SHE WAS TAKING PHOTOS OF CLOTHING WITHOUT ME KNOWING AND DOG FAECES ON CLOTHING STILL DONT KNOW WHERE SHE GOT THOSE PHOTOS BECAUSE THERE WERE NO DOG FAECES OR HAIR ON THE CLOTHING AND OTHER ITEMS I POINTED OUT TO HER.

WE'LL I THOUGHT THAT WAS HER EXCUSE FOR NOT DOING HER JOB WHEN SHE CAME TO MY HOUSE AND TOLD ME TO DO HER JOB FOR HER.

I JUST WANT TO POINT OUT TO WHO EVER IS IN CHARGE AT THIS INSURANCE COMPANY THAT I AM AN ENGINEER FOR TELKOM SA 27 YEARS OF MY LIFE AND SPENT MOST OF MY CAREER BUILDING GIANT NETWORKS FOR CORPORATE COMPANIES SUCH AS YOURSELF GOVERMENT INSTITUTIONS AND JUST WANT TO LET YOU KNOW THAT THERE IS NO WAY YOU CAN DO AN ASSESMENT ON ELECTRONIC COMPONENTS BY TAKING PHOTOS WITHOUT TESTING IT PUTTING POWER ON IT TESTING CIRCUITS WITH THE PROPER TESTING EQUIPMENT NO WAY.

TO GET BACK TO THE LADIES REPORT WHERE SHE CLAIMED DOG FAECES AND HAIR WAS ON THE ITEMS, I THEN REQUESTED THEM TO SPEAK TO THE ASSESOR FROM STANDARD BANK FOR THE BUILDING SIDE OF THINGS AND HE WOULD ALSO TELL YOU THAT SHE WAS NOT BEING TRUTHFULL AND IT WAS A LIE, AND BESIDES THEIR WAS ALLOT OF CONTRACTORS AT MY HOME AND THEY ALL COULD TESTIFY TO THIS.

THE GENTLEMEN THAT WAS WITH HER HANDED HIS REPORT STATING THAT THE COMPUTER WAS MISSING COMPONENTS SUCH AS RAM AND THAT NO GRAPHICS CARD WAS INSTALLED AND NO WATER DAMAGE WAS FOUND IN OR ON COMPUTER AND THERE IS NO WAY THAT THE COMPUTER COULD HAVE WORKED NOW HE TOOK PHOTOS AND IN HES PHOTOS CLEARLY THE COMPUTER HAS RAM AND SINCE WHEN DOES A COMPUTER NEED A GRAPHICS CARD TO FUNCTION AND IF HE KNEW ANYTHING ABOUT COMPUTERS HE WOULD KNOW THAT THE DISPLAY OF THE COMPUTER IS ONBOARD INTERGRATED ON THE MOTHERBOARD AND WHY WOULD THERE BE WATER DAMAGE IN OR ON THE COMPUTER WHEN I TOLD HIM THE COMPUTER WAS STANDING ON THE DESK NEXT TO THE TREADMILL AND NOT ON THE FLOOR.

I THEN RECEIVED A CALL LATER THAT THE INSURANCE WILL ONLY PAY FOR THE CLOTHING ITEMS BEDDING AND NOT FOR ANYTHING ELSE, NOW TELL ME WHY THE INSURANCE WAS IN SUCH A RUSH TO PAY FOR THOSE ITEMS SURELY THEY HAD CONFORMATION THAT THE LADY WAS NOT BEING TRUTHFULL IN THE REPORT SHE SUBMITTED BUT WHEN I ASKED ABOUT IT THEY REFUSED TO GIVE ME AN ANSWER AS TO HOW SHE COULD GET AWAY WITH SUBORTAGING MY CLAIM.

WHEN I REFUSED TO EXCEPT THAT THEY WOULD NOT BE PAYING FOR ANYTHING ELSE I WAS TOLD BY ANOTHER CLAIM HANDLER BOITUMELO I THINK HER NAME WAS SHE TOLD ME THAT SHE WOULD SEND ME A DISPUTE FORM TO STATE MY REASONS.

THIS DID NOT HAPPEN INSTEAD I RECEIVED A CALL FROM ANOTHER ASSESOR TO COME OUT AND ASSES MY FURNITURE AFTER ALMOST 3 MONTHS AFTER MY HOUSE FLOODED.

WELL HE CAME OUT RECORDED EVERYTHING AND ONCE AGAIN DID NOT COMMUNICATE AS TO WHAT THE OUTCOME WOULD BE ,JUST AS I SUSPECTED HES REPORT STATED THAT NONE OF THE ITEMS IN MY HOME WAS AFFECTED BY THE FLOOD ONLY MY BED , NOW I WANT TO KNOW HOW IN HEAVENS NAME COULD THE FLOOD MISS EVERYTHING IN MY HOME AND ONLY AFFECT MY BED WITCH IS THE LAST ROOM IN MY HOUSE AFTER MY WHOLE HOUSE FLOODED THIS IS UNECCEPTABLE I POINTED OUT TO HIM MY COUCHES YOU CAN CLEARLY SEE THE WATER DAMAGE AND ITS STARTING TO PEAL MY SPEAKERS YOU CAN CLEARLY SEE THE WATER DAMAGE BUT HE SAID HES NOT COMING TO INSPECT THEM MY DAUGTERS CUPBOARD IS COMING APART AT THE BOTTEM HER BED HAS ALSO SOAKED UP WATER BECAUSE IT WAS STANDING IN WATER SO IS MY SONS CUPBOARD HE TOOK PHOTOS OF THE LAMINATED FLOORS WHERE YOU CAN CLEARLY SEE BECAUSE THE WATER DAMAGE IS UNDER THE FOUNDATION SO THIS HAS BEEN ASSEST BY THE BUILDING ASSESOR OF STANDARD BANK INSURANCE SO NOW TELL ME HOW CAN YOU SEND OUT AN ASSESOR AFTER 3 MONTHS WHEN MY HOME FLOODED

WHEN I ASKED HIM ABOUT MY COMPUTER HE SAID TO ME THAT HE KNOWS NOTHING ABOUT COMPUTERS HES NOT A TECHNICIAN THEN.

I KNOW YOUR ASSESORS ARE NOT TECHNICIANS NOW HOW CAN YOU ACCEPT THEIR REPORT WHEN IT COMES TO ELECTRONICS.

I TOOK MY COMPUTER TO A COMPUTER SHOP FOR ASESSMENT WITCH I HAD TO PAY FOR AND IT WAS CONFIRMED THAT DAMAGES TO MY COMPUTER WAS BECAUSE OF THE POWER SURGE IN MY HOME WHEN THE WATER MADE CONTACT WITH ELECTRICITY, MY TREADMILL I ALSO HAD ASSEST AND ALSO THE SAME THAT DAMAGES CAUSED BY WATER AND ELECTRICITY IN CONTACT AND JUST SO YOU KNOW STANDARD BANK SENT OUT THEIR ELECTRICIANS TO REPLACE THE CIRCUIT BREAKER IN MY HOME BECAUSE IT BLEW BECAUSE WATER AND ELECTRICITY WAS IN CONTACT AND THIS WAS ALSO CONFIRMED BY THEM AND WHEN I TOLD THEM THAT MY COMPUTER AND TREADMILL IS DEAD THEY TOLD ME IT IS A RESULT OF THE POWER SURGE SO TELL ME WHY YOU DONT WANT TO ACCEPT MY DAMAGE REPORTS THAT I SUBMITTED.

THE LADY TOLD ME YOU WILL NOT ACCEPT THE DAMAGE REPORTS BECAUSE YOUR ASSESORS SUBMITTED THEIR REPORTS AND YOUR ASSESORS ARE NOT TECHNICIANS WHEN I ASKED HER ABOUT IT SHE COULD NOT ANSWER ME BECAUSE SHE DID NOT KNOW WHAT TO TELL ME.

TELL ME WHY I HAVE TO SUFFER BECAUSE OF YOUR ASSESORS IT IS BECAUSE OF THEM AND THEIR DISS HONNESTY

PLEASE I WANT THIS RESOLVED YOU HAVE CAUSED ENOUGH SUFFERING TO ME AND MY FAMILY IT IS VERY SIMPLY SPEAK TO THE BUILDING ASSESOR GARETH HE WAS HERE WHEN MY HOUSE FLOODED AND SAW THE CONDITION IT WAS IN

KIND REGARDS

MR SHAUN BRIDGENS