Disgusted with Standard Banks Home Insurance

Standard Bank Insurance honestly does not even deserve a 1 star. On 1 December 2020, I called Standard Bank Insurance, reporting a leaking tap at my empty property. I received ref 20/10373.The put me in contact with one of their plumbing companies, who I then paid and "they claimed they fixed the leak" . When my tenants moved in on 15 December, they immediately reported a leaking tap. I called Standard Bank to inform them that the tap is still leaking, and I already paid to fix the leak. The call center Agent Caroline, was persistent that Standard bank does not cover the tap. But my question is why did they take my money and leave me with a still leaking tap???? Extremely disappointed in their service, they expect me to pay for the leak, once again, that I already paid for. I feel like taking all my business away from Standard Bank... They take my premiums every month, but when you need them they still try to literally rob you, although they knowthat I already paid for the service that they never even fixed????I am soooo disgusted with them, I will tell everyone I know to never ever do business with them, they can't be trusted with your money!!!